Fidelização de Clientes – de acordo Philip Kotler, manter um cliente custa 5 vezes menos do que conquistar um novo.

Isso demonstra que para uma empresa se destacar no mercado, a fidelização de clientes é essencial.

Fidelização de Clients

A Fidelização de Clientes advém de uma área chamada “Customer Success”, que é responsável por medir a satisfação dos clientes e promover ações que busquem construir um relacionamento duradouro com o consumidor.

Trabalhar a Fidelização e mais vantajoso, pois um cliente satisfaction, tre major chances of indicar its marks, empresa, produced from the services organicamente aos Seus amigos, friends etc.

Role of Logistics in Loyalty

One of the most important strategies to retain customers is to offer a good Logistics Service, after all, this is an area that works directly with the customer and, thus, allows creating a more solid relationship with the consumer.

Learn about logistics actions to support your customer retention.

• Improve Product Quality: an efficient logistics process allows your products to meet customer expectations, in this sense, the ability to deliver quickly and efficiently can collaborate with this perception.
• Offer Different Shipping Methods: diversity when choosing delivery is also important for customer satisfaction. Many customers who are looking for “express” delivery processes and don't mind paying extra for it.  
• Choose suitable partners: Working with efficient partners for your logistical process is a differential, in the delivery responsibility it is important that your carrier corresponds with the delivery needs, within the appropriate time.
• Invest in Technology: Offer tools that allow the tracking of products to your customers, in a way that allows a follow-up in real time.

To conclude, we know that the provision of a service encompasses several activities. With that in mind, paying attention to the role and value that logistics can represent to your business is essential.

Doing a good job from start to finish to provide the customer with the best experience possible will help you develop a satisfied community of customers while maintaining a good reputation in the market.

If you are looking for a partner that will help you in this process, contact the team TRANS REID.