{"id":3653,"date":"2021-12-15T06:31:00","date_gmt":"2021-12-15T09:31:00","guid":{"rendered":"https:\/\/transreid.com.br\/?p=3653"},"modified":"2021-12-06T06:37:45","modified_gmt":"2021-12-06T09:37:45","slug":"como-medir-a-satisfacao-do-cliente-na-logistica","status":"publish","type":"post","link":"https:\/\/transreid.com.br\/?p=3653","title":{"rendered":"Como medir a satisfa\u00e7\u00e3o do cliente na log\u00edstica"},"content":{"rendered":"\n<p>A clientela \u00e9 respons\u00e1vel direta por prover a receita necess\u00e1ria para manter o seu neg\u00f3cio operando e, por isso, a satisfa\u00e7\u00e3o do cliente na log\u00edstica deve ser uma prioridade para as transportadoras e demais operadores log\u00edsticos.<\/p>\n\n\n\n<p>Ao manter uma boa rela\u00e7\u00e3o e um bom n\u00edvel de servi\u00e7o prestado aos seus clientes, a fideliza\u00e7\u00e3o deles ser\u00e1 maior e, consequentemente, o aumento da sua lucratividade.<\/p>\n\n\n\n<p>Neste artigo, voc\u00ea aprender\u00e1 qual a import\u00e2ncia dessas m\u00e9tricas para manter seus clientes, como voc\u00ea pode definir indicadores a partir de uma lista de dicas pr\u00e1ticas e, por fim, quais s\u00e3o as melhores t\u00e1ticas para fideliza\u00e7\u00e3o de clientes. Confira:<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Fideliza\u00e7\u00e3o de Clientes<\/strong><\/h5>\n\n\n\n<p>A Fideliza\u00e7\u00e3o de Clientes adv\u00e9m de uma \u00e1rea chamada \u201cCustomer Success\u201d, que \u00e9 respons\u00e1vel por medir a satisfa\u00e7\u00e3o dos clientes e promover a\u00e7\u00f5es que busquem construir um relacionamento duradouro com o consumidor.<\/p>\n\n\n\n<p>Trabalhar a fideliza\u00e7\u00e3o \u00e9 mais vantajoso, pois um cliente satisfeito, tem maior chances de indicar sua marca, empresa, produtos e servi\u00e7os organicamente aos seus amigos, familiares etc.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Papel da Log\u00edstica na Fideliza\u00e7\u00e3o<\/strong><\/h5>\n\n\n\n<p>Uma das estrat\u00e9gias mais importante para fidelizar clientes \u00e9 oferecer um bom Servi\u00e7o Log\u00edstico, afinal, essa \u00e9 uma \u00e1rea que atua diretamente com o cliente e, assim, permite criar uma rela\u00e7\u00e3o mais s\u00f3lida com o consumidor.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Conhe\u00e7a a\u00e7\u00f5es da log\u00edstica para apoiar na reten\u00e7\u00e3o dos seus clientes.<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Melhorar a Qualidade dos Produtos:<\/strong>\u00a0um processo eficiente de log\u00edstica permite que seus produtos correspondam a expectativa dos clientes, nesse sentido, a capacidade de entrega, de forma r\u00e1pida e eficiente, pode colaborar com essa percep\u00e7\u00e3o.<\/li><li><strong>Oferecer Diferentes Formas de Envio<\/strong>: a diversidade na hora da escolha da entrega tamb\u00e9m \u00e9 importante para a satisfa\u00e7\u00e3o do cliente. Muitos clientes que buscam processos de entrega \u201cexpress\u201d e n\u00e3o se importam em pagar a mais por isso.\u00a0\u00a0<\/li><li><strong>Escolher parceiros adequados<\/strong>: Trabalhar com parceiros eficientes para o seu processo log\u00edstico \u00e9 um diferencial, na responsabilidade de entrega \u00e9 importante que sua transportadora, corresponda com as necessidades de entrega, dentro do tempo adequado.<\/li><li><strong>Invista em Tecnologia<\/strong>: Ofere\u00e7a ferramentas que permitam o rastreio dos produtos aos seus cliente, de forma que possibilite um acompanhamento em tempo real.<\/li><\/ul>\n\n\n\n<p>Para concluir, sabemos que a presta\u00e7\u00e3o de um servi\u00e7o engloba v\u00e1rias atividades. <\/p>\n\n\n\n<p>Pensando nisso, dar aten\u00e7\u00e3o ao papel e ao valor que a log\u00edstica pode representar ao seu neg\u00f3cio \u00e9 fundamental.<\/p>\n\n\n\n<p>Executar um bom trabalho do come\u00e7o ao fim para ofertar ao consumidor a melhor experi\u00eancia poss\u00edvel, far\u00e1 com que voc\u00ea desenvolva uma comunidade satisfeita de clientes, mantendo uma boa reputa\u00e7\u00e3o no mercado.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>CONCLUINDO<\/strong><\/h4>\n\n\n\n<p>Para conhecer as solu\u00e7\u00f5es da TRANS REID para o seu transporte, entre em contato diretamente com nosso time.<\/p>\n\n\n\n<p><strong>Entre em contato diretamente:&nbsp;<\/strong><a href=\"https:\/\/transreid.com.br\/contato\/\">P\u00e1gina de Contato<\/a><\/p>\n\n\n\n<p><strong>Redes Sociais Trans Reid:<\/strong>&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/trans-reid\/\">LinkedIn<\/a>,&nbsp;<a href=\"https:\/\/www.facebook.com\/transreid\">Facebook<\/a>,&nbsp;<a href=\"https:\/\/www.instagram.com\/transreidlogistica\/\">Instagram<\/a><\/p>\n\n\n\n<p><strong>E-mail Comercial<\/strong>:&nbsp;comercial@transreid.com.br<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":3654,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[166,182,31],"class_list":["post-3653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sem-categoria","tag-logistica-2","tag-transportadora","tag-transportes-pt"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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